Tuesday, December 10, 2019

Regional power nuclear posture international - Myassignmenthelp.Com

Question: Discuss about the Regional power nuclear posture international. Answer: Political conflicts within a nation most often take the form of ethnic conflicts leading to civil wars. These inner conflicts then give rise to international tension and the necessity for international interference (Narang, 2013). Until recently, several conflicts across the world especially in the African and Middle Eastern nations have claimed millions of lives and caused much disturbance in the internal arena as well. South Sudan, the worlds newest country, has however been at the center of international attention owing to its ongoing conflicts. The conflict, which started in 2013, began as a political issue but soon took the form of ethnic riots. It was due to the involvement of two largest ethnic groups in the country the Dinka and the Nuer. The essay will focus on the actors involved in the conflict and highlight their ethnic background as reason for escalation. Further, the essay will discuss the social, political and economic reasons of the conflict. In addition, the essay will highlight the historical context of the problem followed by the role of international players in the conflict. South Sudan achieved independence from Sudan in 2011, making it the newest country in the world and garnered much recognition. However, the country has yet to achieve complete independence in the truest sense as the majority of population is still illiterate and devoid of the basic human needs like food, shelter and water (Bbc.com, 2018). After the country achieved its independence, the two key players, Salva Kiir and Reik Machar, have been on the edge against each other. Although both Kiir and Machar represented the same party, that is, the Sudan Peoples Liberation Movement (SPLM) belonged to different ethnic groups. While Kiir hailed from the largest ethnic group Dinka, Machar belongs to the second largest ethnic group, Nuer. Both the President and his deputy had fought side-by-side for the liberation of South Sudan but both had conflict on interests. During the fight for liberation, the Murle tribe representative David Yau Yau accused the Sudanese government of prejudice and start ed a rebellion. Furthermore, the widespread atrocities by the Dinka against the Shilluk people after the notorious 2010 disarmament campaign also escalated ethnic tensions. Another incident in 2011 where the Lou Nuer and Murle tribe clashed over cattle rearing issue, added fuel to the already disturbed nation (Voanews.com, 2018). The Nuer White army even released a statement calming that the security of Nuers cattle could be guaranteed only if the entire Murle population is wiped out. These incidences prior to the creation of South Sudan indicate the long-standing trouble between different ethnic tribes and its people like Kiir and Machar. Machar had dreamt of becoming the President of South Sudan and considered Kiir to be incapable. Signs of resistance within the ruling SPLM party surfaced more clearly in the July of 2013 when Kiir sacked Machar and his associates, who were mostly Nuers, from the cabinet. The conflict could have been averted by both the parties but they instead gav e it an ethnic color just to fulfill their political goals. As mentioned in the last part of the previous section, the two major players in the conflict utilized their ethnic identities to accomplish their political objectives. The conflict initially began as a political turmoil after the Vice President Dr Reik Machar opposed the move of sacking him and his associates by President Salva Kiir. However, social and economic unrest have also played a major role in the creation of the conflict. South Sudan is predominantly an agricultural country and cattle are the dominant part of livelihood. Apart from that, the country is also rich in oil, which makes it an economically vital nation within the African continent and internationally as well. Moreover, the country has River Nile flowing through its regional centers and is a major trade and transportation route. These factors make South Sudan an economically vital country that had the potential to develop at a fast pace. It was fortuned to have an already established oil industry that placed the co untry well enough to bear the cost of huge investments needed for education, health and physical infrastructure. However, these benefits were not strategically utilized and resulted in the creation of the conflict. Disagreements with Khartoum during the time of independence regarding the oil flow led to the worsening of the economic condition with investors leaving the country. Corruption by the government officials also added to the worsening condition of the country on the economic side and allowing the rebels to oppose the government and start a conflict. As pointed out by De Waal (2014), the political marketplace of South Sudan was so expensive that the military-political support system consumed the countrys abundant resources and revenue. The authors further explain that the shutdown of oil production in January 2012 made the system completely bankrupt. On the social front, as already discussed, the powerful Dinka and Nuer tribe people dominated major part of the country and often clashed with each other. Tension between the two tribes was evident even before the creation of South Sudan when members from both ethnic groups battled to dominate cattle raiding. Few small armed uprisings, border conflicts and fatal cattle disputes have been there over the period of some decades. The political leaders or political opportunists knew about this inherent tension and waited for an opportunity to use it as a weapon. The inherent presence of kleptocracy, which means governments run by corrupt leaders and exploitation of people by the use of power confirms the above statement. Caselli and Coleman (2013) mentions that the social inequality based on ethnicity as well as gender played a significant role in setting the platform for the major conflict. In this section, the social, political and economic factors that led to the outbreak of the civil war shall be assessed from the historical perspective. Conflicts on grounds of ethnic differences are not a new phenomenon in the African country. However, the dangerous combination of ethnic and political conflict did make for one of the worst civil wars in the continent after the 1994 Rwandan genocide. An inclusive peace agreement was arrived at ultimately in 2005 between the SPLM and the then President of Sudan, Omar al-Bashir. The agreement also fixed a schedule for a vote on whether Sudan should be divided or not. Held in January 2011, the referendum received maximum votes and the Republic of South Sudan officially came into being. Although the creation of the newest nation was appreciated and hailed by many within the country and across the globe, the flaming but underlying ethnic tension was completely ignored. Justin and van Dik (2017) while focusing on the issues of land reform as an aspect of the civil war, state that the long history of land disputes between ethnic groups and legal frameworks failing to address these issues further escalated the tension. In his official speech to the people of the newly born South Sudan, President Kiir stated that the people must demonstrate unity and strength despite diverse ethnic groups. In an attempt to demonstrate unity within the government, Kiir appointed Machar as his second-in-command despite Machar being a Nuer and being responsible for the 1991 massacre of Dinka people in Bor. Within two years, Machar became vocal against the President and even challenged him for 2015 presidency. One particular incident in the December 2013 in the countrys capital, Juba, where forces loyal to Machar clashed with Kiirs forces sparked the flame that engulfed the entire nation. The actual reason for the attacks although still questionable, both Machar and Kiir blamed each other. While Kiir designated it as an attemot for coup by Machar, Machar reverted with the accusation that Kiir failed to tackle corruption and violence. The political squabble soon turned into a large scale ethnic conflict leading to the deaths and displacement of millions of South Sudanese. Amidst the entire episode of the conflict, its rise, the final spark and the ongoing tensions, the role of international players is disputed. The United States has been the most active amongst international players aiding the cause of South Sudan. First, the U.S. was vocal against the atrocities carried out against the Christian community in southern Sudan, which was even evident from George W. Bushs foreign policy concerning Sudan. After South Sudans independence, the U.S. was most welcoming of the new country designating it as a victory of the oppressed. It is but interesting to note that since the U.S had been long associated with South Sudan cause, it did know about the inner ethnic conflict. Further, it also knew that the independence was achieved keeping aside these ethnic issues but still it decided to ignore it. Had the U.S. made the decision to advice first the SPLM for resolving the inner conflicts first and then move ahead building a new nation, things could have been diff erent. Apart from the U.S., the role of the international organization like the United Nations also comes under scrutiny. The United Nations Mission in South Sudan (UNMISS) was formed to stop further escalation of the civil war. Having around 7,500 peace-keeping troops in South Sudan, the organization has been unable to prevent the brutal conflict. In fact, the UN troops denied stopping the clashes stating it did not fall under their responsibility. The UN has been criticized heavily for its failure to protect the civilians and stop the conflicts for the past five years and as a result, it even sacked the military chief responsible for leading the mission in 2016 (Reuters.com, 2018). The intervention of the Ugandan government into the conflict has also been questioned by many. Claiming that the UN Secretary General had requested Uganda to intervene and that it wanted to evacuate its own citizens, the Ugandan troops soon started fighting for forces loyal to Kiir. As Apuuli (2014) not es, The participation of Ugandan troops in the fighting on the side of the Kiir government renders the intervention illegal. The Ugandan intervention is not only illegal, but it demonstrates the economic self-interest of the government. In terms of ethics also, the intervention was far from being ethical. Kiir and Machar were both fighting for one common cause back in the 2000s to 2011 but the lust for power changed the entire scenario. The country later was further divided into the Dinkas and the Nuers and the actual motive for attaining freedom was lost. The conclusion thus could be made that the South Sudan conflict could and should have been stopped from escalating. International players like the U.S., Uganda and the UN could have kept aside their vested interests and thought of helping the innocent South Sudanese people. The above discussion highlights a massive lack of ethical decision-making on the international front. References: Apuuli, K. P. (2014). Explaining the (il) legality of Uganda's intervention in the current South Sudan conflict.African Security Review,23(4), 352-369. Bbc.com. (2018). South Sudan: What is the fighting about?. Retrieved from https://www.bbc.com/news/world-africa-25427965 Caselli, F., Coleman, W. J. (2013). On the theory of ethnic conflict.Journal of the European Economic Association,11(suppl_1), 161-192. De Waal, A. (2014). When kleptocracy becomes insolvent: Brute causes of the civil war in South Sudan.African Affairs,113(452), 347-369. Justin, P. H., van Dik, H. (2017). Land Reform and Conflict in South Sudan: Evidence from Yei River County.Africa Spectrum,52(2), 3-28. Narang, V. (2013). What does it take to deter? Regional power nuclear postures and international conflict.Journal of Conflict Resolution,57(3), 478-508. Reuters.com. (2018). U.N. moves to protect South Sudan civilians after years of criticism. Retrieved from https://www.reuters.com/article/us-southsudan-un/u-n-moves-to-protect-south-sudan-civilians-after-years-of-criticism-idUSKCN1B80KA Voanews.com. (2018). What Triggered the Kiir-Machar Rift in South Sudan?. Retrieved from https://www.voanews.com/a/what-triggered-the-kir-machar-rift-in-south-sudan/1826903.html

Tuesday, December 3, 2019

Lottery By Shirley Jackson Essays (533 words) - Dystopian Literature

Lottery By Shirley Jackson While the setting of Shirley Jackson's, The Lottery, takes place on a clear, sunny, June day, it does not take long for the skies to turn gray as she introduces the readers to the black box. The black box is the central symbol of the short story. It suggest both death and necessity of change due to a combination of the passage of time and population expansion. The reference to the black box as a symbol of death can be seen in many instance's throughout the story. For example, when the box is first introduced, "the villagers kept their distance, leaving a space between themselves and the stool ( which the box was placed on)." People are afraid and the distance they kept was not due to their fear of the box, but of what the box stood for . . . death. This point is further illustrated through the manner in which the box was stored. "The rest of the year, the box was put away, sometimes one place, sometimes another; it had spent one year in Mr. Grave's barn and another year underfoot in the post office, and sometimes it was set on a shelf in the Martin grocery and left there." Death is not something that people deal with everyday. Human beings deal with death very similar to the way that the towns people stored the black box. People place their experiences with death in different rooms and shelves of their hearts. The black box also symbolizes the need for a new tradition and the reluctance of the townspeople to accept change. The black box is a symbol of the lottery itself. The physical appearance of the box suggest that it was not only the black box that needed to be replaced but the tradition of the lottery. "The black box grew shabbier each year; by now it was no longer completely black but splintered badly along one side to show the original wood color, and in some places faded or stained." As the physical appearance of the black box deteriorated so did the appropriateness of the tradition. Takash 2 Mr. Adams revealed in his conversation with Old Man Warner that many of the towns surrounding them had already ceased the lottery tradition and many more were in the process of discussing it, thus further proving that the lottery has lost its significance. In reply to Mr. Adams remarks, Old Man Warner says, "There's always been a lottery ." and "Nothing but trouble in that, pack of young fools." Old Man Warner's response to Mr. Adams exemplifies the unwillingness of the townspeople to change the tradition and the townspeople's failure to accept the need for change. The dark clouds that came into view when the box was first introduced become a full fledged storm at the conclusion of the story. The black box became the ultimate symbol of death as it is the very vechile that delivers the unfortunate winner's prize which is death by stoning. The storm of immoral and unethical actions is further propelled by the momentum that came from the townspeople's extreme degree of self interest. The terrible tradition was carried out once again. Instead of considering the effect that the tradition had on their fellow man they were grateful that the black box had blessed them with their own lives. As far as they were concerned the sky was blue and the sun was still shining.

Wednesday, November 27, 2019

Sentences with Interrogative Elements Are Not Questions

Sentences with Interrogative Elements Are Not Questions Sentences with Interrogative Elements Are Not Questions Sentences with Interrogative Elements Are Not Questions By Mark Nichol Writers sometimes erroneously assume that when a statement includes a phrase beginning with who, what, when, where, why, or how (or what or which), it should be treated as an interrogative, or question. However, whether the sentence should be punctuated with a question mark depends on how a verb is juxtaposed with the interrogative word and how the sentence is otherwise structured. Each of the sentences below is incorrectly treated as a question. Discussion after each example describes the problem, and a revision solves it. 1. It is essential to ask why organizations have vendors, and how organizations get those vendors set up? This sentence is declarative, not interrogative, so a period should replace the question mark. However, the two key phrases in it can be converted to questions by inserting a verb after each of the interrogative words and posing the resultant questions as if they were being quoted: â€Å"It is essential to ask, ‘Why do organizations have vendors?† and ‘How can organizations get those vendors set up?’† 2. One has to question how is any award that includes  the words â€Å"Best Female† still a thing? To convert the sentence to a declarative statement, is must be relocated to precede â€Å"still a thing†: â€Å"One has to question how any award that includes  the words ‘Best Female’ is still a thing.† To enable it to function as a question, the sentence must be restructured so that the interrogative core is established as a conjectural quotation within a declarative statement: â€Å"One has to ask the question ‘How is any award that includes  the words â€Å"Best Female† still a thing?’† 3. We must prioritize and clearly identify what are these top infrastructure issues and make a meaningful decision about where do we spend the money as it relates to infrastructure? Just as with the previous example, the form of the verb â€Å"to be† must be moved: â€Å"We must prioritize and clearly identify what these top infrastructure issues are and make a meaningful decision about where we spend the money as it relates to infrastructure.† To enable the questions embedded in this sentence to function as interrogatives, the statement must be heavily revised and subdivided to isolate them: â€Å"What are these top infrastructure issues? Where do we spend the money as it relates to infrastructure? We must prioritize and clearly identify problems to answer the first question and make a meaningful decision about the second one.† Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Grammar category, check our popular posts, or choose a related post below:12 Types of Languageâ€Å"As Well As† Does Not Mean â€Å"And†Preposition Review #1: Chance of vs. Chance for

Saturday, November 23, 2019

Free Essays on Discipline Plan

When I attended Mr. Hutton’s computer class it was very colorful and organized. He told me that at the beginning of the school year he had the students line up and them assigned them computers by numbers. He each computer had a number, then each student was given a number. His rules were posted on the closest door on a bright colorful poster. They were to the point and not drawn out. I think that they applied to all grades and at all times. Students were not allowed to call out in class; they had to stay in their seats unless they asked first. And they were not allowed to touch anyone else’s computer. They had to follow Mr. Hutton’s directions and raise their hands when they had a question. I thought that all of his rules made sense and wouldn’t confuse the children. I used his chart for the bases of my discipline plan. By reading Cantar’s Book of Discipline I have also learned that the â€Å"Rules of the Classroom† should be direct and to the point. You should not mix academic rules with behavioral rules; this would confuse the children on their conditions. Sometimes academic problems are out of their hands. On the first day of class I would ask the children what kind of rules they think would help them learn, hopefully by having them participate in making this list they would understand them better. Young children often need inicative in order to follow rules or to do a task. That is why a rewards system is so important. It gives them a reason to behave and follow directions. I think that I would have a chart with all of the student’s names on it in different colors. I would make it a bright and pretty poster and hang it on the wall so they could always see it. Then each day I would give out checks ( ) to individual students, if the student got five checks ( ) a day then they would get a star on the Rewards Chart. After getting ten stars they would be excused from doing their homework for that night... Free Essays on Discipline Plan Free Essays on Discipline Plan When I attended Mr. Hutton’s computer class it was very colorful and organized. He told me that at the beginning of the school year he had the students line up and them assigned them computers by numbers. He each computer had a number, then each student was given a number. His rules were posted on the closest door on a bright colorful poster. They were to the point and not drawn out. I think that they applied to all grades and at all times. Students were not allowed to call out in class; they had to stay in their seats unless they asked first. And they were not allowed to touch anyone else’s computer. They had to follow Mr. Hutton’s directions and raise their hands when they had a question. I thought that all of his rules made sense and wouldn’t confuse the children. I used his chart for the bases of my discipline plan. By reading Cantar’s Book of Discipline I have also learned that the â€Å"Rules of the Classroom† should be direct and to the point. You should not mix academic rules with behavioral rules; this would confuse the children on their conditions. Sometimes academic problems are out of their hands. On the first day of class I would ask the children what kind of rules they think would help them learn, hopefully by having them participate in making this list they would understand them better. Young children often need inicative in order to follow rules or to do a task. That is why a rewards system is so important. It gives them a reason to behave and follow directions. I think that I would have a chart with all of the student’s names on it in different colors. I would make it a bright and pretty poster and hang it on the wall so they could always see it. Then each day I would give out checks ( ) to individual students, if the student got five checks ( ) a day then they would get a star on the Rewards Chart. After getting ten stars they would be excused from doing their homework for that night...

Thursday, November 21, 2019

Re-write of Curriculum Essay Example | Topics and Well Written Essays - 2500 words

Re-write of Curriculum - Essay Example The element of time contributed to the great success of the workshop. Teaching the workshop in a five-day intensive allowed me to present the information in a more thorough and I believe cohesive way. I feel that the set up of the workshop, being intensive, created an outlet which allowed the participants to leave behind their â€Å"normal life† and delve into this process of yoga and leadership. The participants came ready and expecting this type of process to happen. They showed enthusiasm and eagerness to learn as much as they can during this five-day immersion in yoga and the Integrated Yogic Leadership Model. Because they had the same purpose, an instant connection was formed amongst the participants that greatly contributed to the development of a peaceful and harmonious relationship within the group. I feel that this five-day intensive workshop gave enough time for students to walk away from the mundane cares of the world, to listen and learn of new tools to support the m on their journey to becoming a leader. At the end of the workshop they returned to their own worlds confident and renewed, armed with a new perspective on leadership. To better understand the curriculum I will describe each day’s intention and briefly explain the experiences. Again, referring to the section of Emerging Adults where I explained the importance of highly experiential exercises for this age group. This five-day intensive workshop was held on June 6-10, 2010 at Kripalu Center for Yoga & Health, the largest holistic retreat center in North America. This group of 19 emerging adults gathered to delve into this curriculum. Throughout the entire workshop the participants would go through an experiential exercise then move into a dyad or triad share and then come back to the larger group and have a group share. The sessions were: morning session 8:30-11:30am; afternoon session 1:30-4:00. Yoga sessions were scheduled in the afternoons at 4:15-5:45 and in the

Wednesday, November 20, 2019

Group characteristics and development Essay Example | Topics and Well Written Essays - 500 words - 1

Group characteristics and development - Essay Example Along with it, in the content of selected information some relevant information like the problem related discussion, facts and figures of already occurred problems, reasons for the occurrence of the problem, relevant solutions information to solve the problem were searched. Also, some information was searched on how to force young under aged drivers from not being able to get license so that they can be protected from danger. Some other sources were like the police record related to number of cases that occurred because of alcohol related drunken driving. The sources would be able to tell us the number of such cases occurred because of reasons like under age driving, youths’ returning from after party in a drunken state. Such information is crucial in forming a constructive discussion on the selected topic. The group discussion topic about what can be done to reduce the incidence of alcohol-related automobile accidents is a very relevant topic in the present context. The summa ry form discussion on the topic at the time of group discussion will help the entire group to understand the relevance of the topic. Also, it will create awareness among the listeners about the preventive measures which can be taken to reduce the occurrence of such incidence. Group discussion has its effectiveness in certain areas like a proper collection of information helps to identify and also locate information which relates to the topic. Also, it presents suggestions on the process of reducing the collected information to relevant one for the topic. It also helps in establishing certain questions for testing the acceptability of collected information before placing it in front of the group. All of these aids are of substantial value, mainly in the areas of decision making and problem solving. Effective solutions to problems and also sound assessment require good quality information and also the capability of applying it in a presentable

Sunday, November 17, 2019

Conflict Management Essay Example for Free

Conflict Management Essay Conflict management refers to the long-term management of intractable conflicts. It is the label for the variety of ways by which people handle grievances — standing up for what they consider to be right and against what they consider to be wrong. Those ways include such diverse phenomena as gossip, ridicule, lynching, terrorism, warfare, feuding, genocide, law, mediation, and avoidance. Which forms of conflict management will be used in any given situation can be somewhat predicted and explained by the social structure — or social geometry — of the case. Conflict management is often considered to be distinct from conflict resolution. In order for actual conflict to occurr, there should be an expression of exclusive patterns, and tell why the conflict was expressed the way it was. Conflict is not just about simple inaptness, but is often connected to a previous issue. The latter refers to resolving the dispute to the approval of one or both parties, whereas the former concerns an ongoing process that may never have a resolution. Neither is it considered the same as conflict transformation, which seeks to reframe the positions of the conflict parties. Scientific studies Scientific study of conflict management (also known as social control) owes its foundations to Donald Black, who typologized its elementary forms and used his strategy of pure sociology to explain several aspects of its variation. Research and theory on conflict management has been further developed by Allan Horwitz, Calvin Morill, James Tucker, Mark Cooney, M.P. Baumgartner, Roberta Senechal de la Roche, Marian Borg, Ellis Godard, Scott Phillips, and Bradley Campbell. Utilizing a multidisciplinary approach and avoiding semantic discussions, we could also state that the father of conflict management is Thomas C. Schelling, an American economist and Nobel Prize winner, who authored the Strategy of Conflict in 1960. Schelling’s main goal was to lay the foundation for a theory of conflict that would include the fields of economics, psychology, sociology and the law. Conflict is an omnipresent trait of human societies since it is almost impossible to find two parties with entirely overlapping interests, thus a general theory for bargaining and negotiation to address conflict is useful not only in the field of international politics or business management, but also at the personal and intimate level. Counseling When personal conflict leads to frustration and loss of efficiency, counseling may prove to be a helpful antidote. Although few organizations can afford the luxury of having professional counselors on the staff, given some training, managers may be able to perform this function. Nondirective counseling, or listening with understanding, is little more than being a good listener — something every manager should be. [1] Sometimes the simple process of being able to vent ones feelings — that is, to express them to a concerned and understanding listener, is enough to relieve frustration and make it possible for the frustrated individual to advance to a problem-solving frame of mind, better able to cope with a personal difficulty that is affecting his work adversely. The nondirective approach is one effective way for managers to deal with frustrated subordinates and co-workers.[2] There are other more direct and more diagnostic ways that might be used in appropriate circumstances. The great strength of the nondirective approach (nondirective counseling is based on the client-centered therapy of Carl Rogers), however, lies in its simplicity, its effectiveness, and the fact that it deliberately avoids the manager-counselors diagnosing and interpreting emotional problems, which would call for special psychological training. No one has ever been harmed by being listened to sympathetically and understandingly. On the contrary, this approach has helped many people to cope with problems that were interfering with their effectiveness on the job.[2] References 1. ^ Henry P Knowles; Bà ¶rje O Saxberg (1971). Personality and leadership behavior. Reading, Mass.: Addison-Wesley Pub. Co.. Chapter 8. OCLC 118832. 2. ^ a b Richard Arvid Johnson (1976). Management, systems, and society : an introduction. Pacific Palisades, Calif.: Goodyear Pub. Co.. pp. 148–142. ISBN 0876205406 9780876205402. OCLC 2299496. Kellett, Peter M. Conflict Dialogue. London: Sage Publications, 2007 External links †¢ Conflict Management Articles A collection of Conflict Management Articles †¢ Peace Forge -A wiki dedicated to best practices in peace and conflict resolution †¢ Search For Common Ground One of the worlds largest non-government organisations dedicated to conflict resolution †¢ CUNY Dispute Resolution Consortium- The Dispute Resolution Headquarters in New York City. See also †¢ Conflict resolution †¢ Conflict atlas †¢ Conflict style inventory You cant avoid conflict in your life, at home, at work, and even at play. Wherever people interact, there is a potential for conflict. Thats not bad news because good things can arise, and relationships can improve through conflict, provided conflict is managed with thought and attention. The bad news is that most of us are fairly limited in how we manage and resolve conflict situations, often throwing gasoline on the fire. It doesnt have to be that way. Weve gathered together the best and most useful free online resources and tools to help you manage and cope with conflict more effectively. Whether you want to learn about conflict at work, between siblings, within the family, or any other context, youll be sure to find help on these pages. Originally created for our own research purposes, we decided to publish the directory so others could use it. New conflict material is added weekly, so make sure to subscribe to our update newsletter. Customer Service (75) new A major part of providing good customer service involves dealing effectively with angry, dissatisfied, or just plan difficult customers. Here youll find suggestions about how to deal with those tough customer service, and customer conflict situations. (Call Centers) (Suggested Books) Difficult People (53) new Difficult people can drive you nuts, and if youre difficult, you may be driving others nuts. Learn more about what makes difficult people tick, and how to deal with different kinds of difficult people behaviors. (Discussion Lists) (Suggested Books) Diversity and Multicultural Issues (73) Learn about diversity and culture, how to create diverse organizations, and increase your understanding of the links between diversity, culture and conflict. Practical suggestions about resolution of conflict that is linked to culture. (Suggested Books) (Doing Business Abroad) Emotional Intelligence (37) Free articles and papers related to Emotional Intelligence, Goleman, and others. Facilitation (21) new Articles about the faciliating process in groups and dyads and about facilitators Family Conflict Parents and Children (35) new Parents and children often come into conflict over large and small issues, regardless of age of the children. Learn more about dealing with conflicts between parents and children from these resources. Family Conflict Sibling Disagreements (20) new Conflict with brothers and sisters is a natural process, and occurs in every family. Learn more about conflict between siblings and sibling rivalry and how to deal with it. Fighting Fair (16) Sometimes its not whether you win or lose an argument but how you act during an argument that dictates a positive or negative outcome. Learn to fight fair during disagreements and conflict. Labor Law (23)